Mentor Programme Delivery & Coordination

• Coordinate the end-to-end delivery of the Mentor Programme across all active cohorts, ensuring participants receive timely communication, clear guidance, and consistent support throughout their journey.

• Manage mentor and mentee onboarding, including application tracking, DBS checks, safeguarding inductions, reference verification, and the matching process.

• Monitor participant engagement and progress against the BelEve Readiness Framework (Emerging / Developing / Secured), flagging concerns to the Mentor Programme Manager promptly.

• Organise and deliver regular check-ins, mid-point reviews, and feedback sessions to maintain engagement and well-being across all cohorts.

• Maintain accurate and up-to-date records of participant information, engagement, and progress using Mentorloop, Upshot, and HubSpot.

• Support programme evaluation through surveys, data collection, and contribution to quarterly dashboard reports and impact reporting cycles.

Mentor Recruitment, Retention & Engagement

• Support the active recruitment of mentors from corporate partners, BelEve’s alumni network, and professional networks — ensuring a consistent pipeline of engaged, values-aligned mentors across cohorts.

• Proactively manage mentor satisfaction and retention — conducting monthly check-ins, collecting feedback, and identifying and resolving disengagement early.

• Maintain a mentor satisfaction tracker and escalate concerns or risks to the Mentor Programme Manager.

• Support the development of BelEve’s alumni mentor pathway, helping Year 1 graduates transition into peer mentoring and career mentoring roles in Year 2.

Participant Support & Engagement

• Act as a first point of contact for mentors and mentees, responding to queries with care, clarity, and in line with BelEve’s values and safeguarding procedures.

• Ensure that all young women in the programme feel supported, confident, and connected to the wider BelEve community — with particular attentiveness to participants who may be at risk of disengagement.

• Help build a positive, inclusive, and empowering programme culture that reflects BelEve’s commitment to Black and racially minoritised young women.

• Support the delivery of group sessions, Readiness Session workshops, and programme events that strengthen engagement and learning.

• Coordinate programme socials and community-building initiatives — both in-person and virtual — that strengthen connections across cohorts.

• Create and distribute newsletters and communications for mentors and mentees, celebrating achievements, sharing opportunities, and keeping participants informed.

Corporate Career Activations & Employer Partner Support

• Support the Mentor Programme Manager with the planning and delivery of corporate activations, employer insight days, workplace visits, and mock interview sessions.

• Drive attendance and engagement at Career Insight Days, ensuring strong and representative participation from programme participants.

• Coordinate event logistics, participant communications, and employer briefings ahead of each activation.

• Gather feedback from participants and employers post-event and contribute to evaluation and reporting.

Safeguarding

• Adhere to BelEve’s safeguarding policy at all times and act as a trusted, responsible point of contact for participants who may need additional support or signposting.

• Complete all required safeguarding training and maintain an up-to-date Enhanced DBS certificate.

• Report any safeguarding concerns promptly to the Designated Safeguarding Lead in line with BelEve’s procedures.

• Ensure that safeguarding considerations are embedded in all participant communications, onboarding processes, and event delivery.

Team Support & Continuous Improvement

• Work closely with the Mentor Programme Manager to ensure smooth coordination across all mentoring activities and cohort transitions.

• Support the wider team with administrative and logistical tasks related to corporate partnerships, alumni engagement, and events.

• Contribute ideas for improving processes, communications, and participant experience.

• Contribute to the achievement of departmental KPIs, ensuring programme delivery meets organisational objectives and reporting requirements.